FAQ

FINDING ARTICLES

HOW DO I FIND AN ARTICLE?

PURCHASING ARTICLES, BOOKS AND SUBSCRIPTIONS

HOW DO I PURCHASE ARTICLES?
HOW DO I PURCHASE A SUBSCRIPTION?
HOW DO I REGISTER FOR ACCESS?
HOW DO I PURCHASE BOOKS?
HOW DOES THE PURCHASE PROCESS WORK?

FINDING ARTICLES

Available Online Articles

To view details of these articles, click on the “Articles Online” for the journal you are interested in. You can then use the browse or search functions on these pages. This will access the details and abstracts of all current articles which are hosted by IngentaConnect.

Current articles are at:

Journal of Marketing Management Vol 14, 1998 to current

Journal of Customer Behaviour Vol 1, 2002 to current

The Marketing Review, Vol 1, 2000 to current

These are available to subscribers or for pay-per-view access through IngentaConnect.

Archive articles

Journal of Marketing Management Vol. 1 1985 to Vol. 13 1997.

Articles from the archives of this journal can be browsed or searched from this site. Abstracts are freely available. You can purchase archive articles directly from Westburn Publishers Ltd. These are delivered by email in PDF format, and more details are below.

PURCHASING ARTICLES, BOOKS AND SUBSCRIPTIONS

HOW DO I PURCHASE ARTICLES?

There are two ways to purchase articles through this site.

CURRENT ONLINE ARTICLES

Articles from these journals can be searched and bought online for immediate access. Access to all available online articles is provided through IngentaConnect. (www.ingentaconnect.com) Pages providing access to current articles may maintain the appearance of the Westburn site, however, all pages provided by IngentaConnect have “ingentaconnect.com” clearly identified within the address of the page.

Users will need to register as a personal user with IngentaConnect to purchase current online articles. IngentaConnect’s terms and conditions can be found here http://www.ingentaconnect.com/about/terms and their privacy policy is available here http://www.ingentaconnect.com/about/privacy

If you experience any problems downloading an article from IngentaConnect, you should contact them directly.

ARCHIVE ONLINE ARTICLES

Journal of Marketing Management Vol. 1 1985 to Vol. 13 1997.

Articles from the archives of this journal can be browsed or searched from this site. Abstracts are freely available. You can purchase archive articles directly from Westburn. Simply identify the article you wish to purchase and add it to your shopping basket, then check out when you are ready to complete your purchase. Articles cost £8 + vat each.

Alternatively you can print out a Journal Article Order Form, which you can fill in and post or fax to us at:

Westburn Publishers Ltd, 23 Millig Street, Helensburgh, Argyll, G84 9LD, Scotland, UK.

Fax: +44 1436 670 328

Payment can be made by cheque or bank draft in Pounds Sterling made payable to Westburn Publishers Ltd, by credit/debit card, or by direct bank transfer. IBAN details for bank transfers are available on request. Please do not email credit/debit card details to us.

Archive Article Delivery

Articles are delivered by email in PDF format. We aim to deliver articles within one working day. Our office hours are 0900 to 1700 GMT, Monday to Friday, and we are closed on the following dates:

2008: January 1, January 2, March 21, March 24, May 5, May 26, August 4, December 1, December 24 to Dec 31 incl.

2009: January 1, January 2, April 10, April 13, May 4, May 25, August 3, November 30, December 24 to Dec 31 incl.

2010: January 1, January 4, April 2, April 5, May 4, May 31, August 2, November 30, 24 December to 31 Dec incl.

You can purchase these articles online. The articles are delivered by email in PDF format. You can download free Adobe Reader software to read PDF files from Adobe:

HOW DO I PURCHASE A SUBSCRIPTION?

You can purchase subscriptions to our journals from the following pages:

Journal of Marketing Management

Journal of Customer Behaviour

The Marketing Review

Our price list is available online.

Alternatively you can print out a Journal Order Form, which you can fill in and post or fax to us at:

Westburn Publishers Ltd, 23 Millig Street, Helensburgh, Argyll, G84 9LD, Scotland, UK.

Fax: +44 1436 670 328

INSTITUTIONS

Westburn Publishers Journals are available for Institutions in 3 subscription models. These are:

Print only / Online Only / Print plus Online

Institutional Online access includes access to the available online backfile for the duration of the current subscription, and includes perpetual access to the subscribed volume whilst Westburn Publishers Ltd remains the publisher of the journal. Print subscriptions include airmail delivery to subscribers outside the UK. Our full terms and conditions of access are available in our licence.

We also do an Institutional Package Deal

PERSONAL SUBSCRIPTIONS

Personal electronic subscriptions are to the current volume only. Personal print subscription include online access to the current volume.

Personal subscribers please note that if you require instant online access to your subscription we recommend that you purchase your subscription directly through IngentaConnect. Use of Ingenta Connect is subject to their Terms and Conditions and Privacy Policy.

ACCESS

Access is provided through IngentaConnect. Our journals are also available through other third party providers, and if you subscribe through an agent they may provide access through their own systems. Please see our list of providers for more information.

For information on how to activate an online subscription, please visit our EAccess pages.

Personal subscribers please note that if you require instant online access to your subscription we recommend that you purchase your subscription directly through IngentaConnect.

TERMS AND CONDITIONS

Institutional subscribers to Westburn journals are required to abide by the Terms and Conditions detailed in our Terms and Conditions of Access Licence. Please also see our site Terms and Conditions and Privacy Policy.

HOW DO I REGISTER FOR ACCESS?

INSTITUTIONAL SUBSCRIBERS

Please visit
http://www.ingentaconnect.com/about/librarians/activating_subscriptions
for instructions on how to set up your journal access. You will need to set up an account with IngentaConnect and then register your subscription(s) with them. We will then be contacted to activate your subscription.

Alternatively you can contact your subscription agent.

Institutional Online Access includes access to the available online backfile for the duration of the current subscription, and includes perpetual access to the subscribed volume whilst Westburn Publishers Ltd remains the publisher of the journal. Institutional subscribers to Westburn journals are required to abide by the full Terms and Conditions of Access detailed in our Terms and Conditions of Access Licence.

PERSONAL SUBSCRIBERS

Personal electronic subscriptions are to the current volume only. Personal print subscription include online access to the current volume.

Personal Subscription access is provided through IngentaConnect. To set up personal access to a subscription you have purchased visit

http://www.ingentaconnect.com/about/researchers/accessing_articles

for more information. You will need to register with IngentaConnect for access - please see IngentaConnect's Terms and Conditions and Privacy Policy. Pay per view access to current articles is also available.

Our journals are also available through other third party providers, and if you subscribe through an agent they may provide access through their own systems. Please see our list of access providers for more information.

You can also see our site Terms and Conditions and Privacy Policy here.

CLAIMS, CANCELLATIONS AND CHANGES OF ADDRESS

Claims should be made within 6 months of despatch date. Issues claimed after this period can be purchased at the single issue rate price, subject to availability.

No refunds on subscriptions will be made after the first issue of the journal for the subscription has been dispatched, or after the given period of online access has commenced.

All changes of address should be notified to the publisher at journals@westburn.co.uk including both old and new address.

SINGLE ISSUES AND BACKSETS

Westburn holds the current volume and the 2 previous years stock for all of our journals.

All other backstock - Print backsets, back volumes and back issues

Please contact:

Periodicals Service Company
11 Main Street,
Germantown, NY 12526
USA
Telephone: +1 5185374700
Fax: +1 5185375899
E-mail: psc@periodicals.com

Click "here" for backstock information.

Single issues (print) can be purchased by dividing the institutional print only subscription rate by the frequency. You can order single issues and backstocks by printing out and returning this form. Please do not email us credit/debit card details.

HOW DO I PURCHASE BOOKS?

If you are based in the UK and you wish to order 5 copies or less of any of our books, you can do this through this website at the following pages:

Marketing An Introductory Text 7^th edition

Business and Management Research: how to complete your research project successfully 2nd edition

Postage is free with these orders, and orders are despatched by standard mail.

If your delivery address is outside the UK, or you require more than 5 copies, please contact us directly for a quotation which will include postage charges. Email sales@westburn.co.uk
Please state whether you require airmail or surface mail delivery. Customs charges are the responsibility of the customer. Please do not email credit/debit card details to us.

Alternatively you can print out a Book Order Form which you can fill in and post or fax to us at:

Westburn Publishers Ltd, 23 Millig Street, Helensburgh, Argyll, G84 9LD, Scotland, UK.

Fax: +44 1436 670 328

HOW DOES THE PURCHASE PROCESS WORK?

Purchases made through Westburn Publishers website are processed by Netbanx. You will need to submit your cardholder name and address through our SSL secured page, which is also the address your products will be delivered to. If you wish products to be delivered to a different address please contact us at sales@westburn.co.uk

When you wish to complete your purchase from our site, you will be securely transferred to the payment processing facility which is provided by Netbanx. (www.netbanx.com) where your credit/debit card details will be processed on their secure site to complete your order.

For more details on how your information is stored and used you can read our Privacy Policy

For purchases of current articles through IngentaConnect, please see IngentaConnect’s help pages

DELIVERY

JOURNALS: If you have purchased a hard copy subscription, this will be sent out to you by UK 2^nd class post. Overseas journal orders are sent by airmail. Journals are sent by Volume year, so any issues in the Volume which have already been published will be sent out first, followed by the remaining issues on publication. If you have purchased a subscription which includes electronic access to the journal, please see our EAccess pages for details of how to activate your electronic subscription.

BOOKS: Postage will not be charged on orders for delivery within the UK. Book orders will be despatched by standard mail. For orders from countries outside the UK, or for more than 5 copies, please contact us for a quotation, stating the number of books and whether you require airmail or surface mail delivery. Customs charges are the responsibility of the customer.

VAT

Value Added Tax (VAT) is payable on electronic products as indicated for customers resident in EU countries. Customers resident in EU countries outside the UK must provide their VAT number otherwise they will be charged VAT at 17.5%. VAT is calculated at the checkout based on VAT rate applicable, country of residence and VAT registration.

JOURNAL PUBLICATION DATES

All journals are published on a calendar year basis. Week one finishes on the first Sunday of the year. For 2008, publication weeks are:

JMM: 8, 18, 28, 38, 48

JCB: 10, 23, 36, 49 (Note that for 2008 JCB will be increasing to 4 issues).

TMR: 10, 21, 32, 43

INFORMATION FOR AUTHORS

Where can I find more information on:

Submitting an article JMM / JCB / TMR

Calls for papers JMM / JCB / TMR

Guidelines for authors

Review process

Book review guidelines